Terms of Service

Last updated: October 2026

These terms are the agreement between you and Hertis. We've kept them as plain as we can — please read them before using the Service.

Hertis ("Hertis", "we", "us") is operated by Itechglo Solutions Pty Ltd, Australia. By creating an account or using the Hertis app or website (the "Service"), you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use the Service.

1. Who can use Hertis

You must be at least 18 years old to create a Hertis account. By using the Service you confirm that you can enter into this agreement and that the information you provide is accurate. You are responsible for keeping your account secure and for the activity that happens under it.

2. Your family circle and content

Hertis lets you and the people you invite share photos, videos, voice notes, stories and messages within a private family "circle". You own the content you create. By sharing it through Hertis, you grant us a limited licence to store, process, and display it solely to operate the Service for you and your circle — for example, to deliver a moment to your family, back it up, and compose it into your yearly film or a keepsake.

You agree to share only content you have the right to share, and to use Hertis respectfully. You must not use the Service to upload unlawful, harmful, or infringing content, to harass anyone, or to attempt to access another family's circle. If someone in a circle reports content to us, we may look at a short preview of it and hide it from the circle; hidden content is kept, not deleted.

3. Subscriptions and payments

Hertis is free to start. Some features require a paid Family plan, and certain one-time items (such as a Legacy Guarantee, described in section 7, or a gift) may be purchased.
The parent is never charged. Only the family member who chooses to pay is billed.
Purchases are made and billed through the Apple App Store or Google Play, and are subject to their terms. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the period.
The price you pay is the one the Apple App Store or Google Play shows when you buy, in your local currency and including any applicable taxes such as GST or VAT. Prices on our website are a guide and may differ by country.
You manage or cancel a subscription through your App Store or Google Play account settings. Except where required by law or the app store's policies, payments are non-refundable.

4. Not a medical or emergency service

Hertis is a connection and memory-keeping app — not a medical, emergency, caregiving, or safety-monitoring service. Its gentle "presence" and peace-of-mind signals are for warmth only and must never be relied on to check on someone's health or safety, or in any emergency. In an emergency, always contact your local emergency services or a medical professional.

5. Availability and changes

We work to keep Hertis running reliably, but we provide the Service "as is" and cannot guarantee it will always be available, uninterrupted, or error-free. We may add, change, or remove features over time. If we make significant changes to these terms, we'll update the date above and, where appropriate, notify you in the app. Nothing in this section excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

6. Ending your use

You may stop using Hertis and delete your account at any time from within the app. We may suspend or end access to the Service if these terms are seriously or repeatedly broken, or where required by law. Our commitments about keeping a family's shared memories are set out in section 7, and what is removed when an account is deleted is set out in our Privacy Policy.

7. Keeping your memories, and the Legacy Guarantee

Nothing is deleted because a plan ends. If a Hertis Family plan lapses, the circle returns to the free plan: moments older than 30 days are hidden from view but kept, Hertis Family features pause, and everything comes back when the plan is renewed. Memorial spaces are never behind a paywall.

The Legacy Guarantee is an optional one-time purchase for a single circle. For as long as we provide the Service, a circle that holds one:

keeps all of its moments open to its members, with no 30-day limit, whether or not a Hertis Family plan is active;
is never erased when a member deletes their account, even if they were its last family member;
lets its organiser ask us for a complete copy of its moments and stories at any time, including after a plan has lapsed or the circle has become a memorial space;
lets its organiser name up to ten people, by email address, as the archive's heirs, in the app under “Who gets a copy”; and
keeps its Guarantee once issued, whatever happens to the circle's plan.

The Legacy Guarantee does not include the other features of Hertis Family. Those, such as browsing the Story Vault and making new keepsakes, need an active plan.

If we ever decide to stop providing Hertis, we will tell every circle that holds a Legacy Guarantee at least 90 days beforehand, and give its organiser and named heirs a way to download a complete copy of its moments and stories before the Service ends.

These commitments are in addition to your rights under the Australian Consumer Law, which section 8 preserves.

8. Disclaimers and liability

To the fullest extent permitted by law, Hertis and Itechglo Solutions Pty Ltd are not liable for any indirect, incidental, or consequential damages, or, except for our commitments in section 7, for any loss of data, arising from your use of the Service. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where our liability for failing to meet a consumer guarantee can be limited by law, it is limited to supplying the Service again or paying the cost of having it supplied again.

9. Governing law

These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and of Australia. Non-exclusive matters: if you live somewhere else, you can still bring a claim where you live, and nothing here takes away a right you have under the consumer law of your own country.

10. Contact

Questions about these terms? Write to us at hello@hertis.app. Hertis is operated by Itechglo Solutions Pty Ltd (ACN 634 554 313), 5 Peters Way, Williams Landing VIC 3027, Australia.