Delete your account

Your memories are yours — and so is the choice to leave. Here is how to delete your Hertis account and the data that goes with it.

The fastest way: in the app

Open Hertis and sign in.
Go to Settings (the gear at the top of your home screen).
Choose Delete account and confirm.

If you are the parent in a circle: tap the circle with your initials at the top of Today, then “A little help”, then “Delete my account”, and confirm.

Once you confirm, it happens straight away and cannot be undone. Before you do, you can save photos and videos you want to keep to your phone: open one and tap Save.

No longer have the app?

Enter the phone number your account was created with, starting with + and your country code (for example +61 or +44). We will contact that number to confirm the request is yours, then delete the account within 30 days.

We only use this number to find your account and confirm the request is yours — nothing else.

Request received. If an account exists for that number, we will contact the number to confirm the request is yours, then delete the account within 30 days. Please look out for our message.

What gets deleted

Your details. When the account is deleted, your name, phone number, email address and profile photo are removed from it, notifications to your devices stop, and no one can sign in to it again.
Circles that are only yours. If no other family member has joined a circle (a parent's place in it does not count), that circle is erased with your account, including every memory in it: every story, voice note and moment your parent recorded. The exception is a circle with a Legacy Guarantee, which is kept. To keep a circle, invite another family member into it and wait until they have joined before you delete your account; it then stays with them.
Circles you share. These stay for your family. If you organised one, it passes to the family member who has been in it longest. What you shared stays in the family's archive, shown as from "A family member".

When your account is deleted, we also remove the stored photo, video and voice files behind any circle that was erased with it and the file of your profile photo (except any file that a circle which carries on still uses, such as the welcome message on a gift you gave), and the record of your phone number that Google Firebase keeps for sign-in. This happens automatically; if a step ever fails, we finish it by hand. None of these can be reached through Hertis once your account is deleted. Our file storage keeps removed files for 30 days as a guard against mistakes, then deletes them permanently. We also keep a record of the deletion request itself. Our Privacy Policy has the full picture of what is kept, for how long, and why.